Guest Experience Specialist: Check-ins & Billing

Peachtree Group Hospitality Management; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management in Dallas, TX seeks a Guest Service Agent to handle check-ins/outs, process payments, verify and adjust billing, and assist guests with reservations and requests with a friendly, professional approach. The role emphasizes anticipating guest needs and delivering exceptional service while adhering to brand standards.

Benefits include medical, dental, vision, disability, and life insurance, plus a 401(k) match, paid holidays and time off, and access to an

Responsibilities

• Process guest check-ins and check-outs accurately and efficiently
• Secure payments and verify/adjust guest billing as needed
• Assist guests with reservations and requests in a friendly, professional manner
• Anticipate guest needs and deliver exceptional service while upholding brand standards

Job description

Peachtree Group Hospitality Management in Dallas, TX seeks a Guest Service Agent to handle check-ins/outs, process payments, verify and adjust billing, and assist guests with reservations and requests with a friendly, professional approach. The role emphasizes anticipating guest needs and delivering exceptional service while adhering to brand standards.

Benefits include medical, dental, vision, disability, and life insurance, plus a 401(k) match, paid holidays and time off, and access to an