Guest Experience Specialist

Peachtree Group Hospitality Management; North Carolina; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, secure payments, and verify billing with accuracy and efficiency. This role supports reservations and guest requests, anticipates needs, and delivers service that aligns with brand standards to ensure a memorable stay.

The position also requires professionalism, multitasking during peak hours, and a friendly, guest-focused approach aligned with our hospitality

Responsibilities

• Process guest check-ins and check-outs.
• Secure payment and verify/adjust billing.
• Assist guests with reservations and requests.
• Anticipate guest needs and provide exceptional service.
• Uphold brand standards and quality.

Job description

Peachtree Group Hospitality Management is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, secure payments, and verify billing with accuracy and efficiency. This role supports reservations and guest requests, anticipates needs, and delivers service that aligns with brand standards to ensure a memorable stay.

The position also requires professionalism, multitasking during peak hours, and a friendly, guest-focused approach aligned with our hospitality