Guest Service Agent

Peachtree Group Hospitality Management; St. Louis (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group in St. Louis, MO is seeking a friendly Guest Service Agent to manage check-ins/outs, verify guest billing, and assist with reservations and requests while maintaining brand standards.

The role emphasizes anticipatory service, timely responses, and creative problem solving to deliver exceptional guest experiences. Comprehensive benefits include medical, dental, vision, disability and life insurance, a 401(k) match, paid holidays, and paid time off, plus access to an Employee

Responsibilities

• Handle check-ins and check-outs in a courteous and professional manner.
• Verify and adjust guest billing as needed and secure payment.
• Assist guests with reservations and special requests to ensure satisfaction.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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