Guest Experience Specialist | Check-in & Reservations

The-Merrill-Hotel; Muscatine (IA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

The Peachtree Group is seeking a Guest Service Agent in Muscatine, IA to handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional manner. This role emphasizes timely service and adherence to brand standards.

You will anticipate guest needs, strive to exceed expectations, and implement creative solutions to provide exceptional service while maintaining company guidelines and a positive guest

Responsibilities

• Processing check-ins/outs
• Securing payment and verifying billing
• Assisting guests with reservations and requests
• Following brand standards to ensure guest satisfaction

Job description

The Peachtree Group is seeking a Guest Service Agent in Muscatine, IA to handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional manner. This role emphasizes timely service and adherence to brand standards.

You will anticipate guest needs, strive to exceed expectations, and implement creative solutions to provide exceptional service while maintaining company guidelines and a positive guest