Guest Experience Specialist, Car Rental

Hertz Global Holdings, Inc.; Sacramento (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Life insurance

401(k) matching

Paid time off

Job summary

Hertz Global Holdings, Inc. is seeking a Customer Service Associate to deliver world-class service at our rental counter in California.

You will greet customers, process rentals and returns, answer inquiries, and provide directions as needed while maintaining Hertz standards. The role offers an hourly rate of $19.00 plus commission and an on-target earnings potential starting at 2% with monthly bonus plans.

Qualifications

• Excellent customer service and communication skills.
• Able to navigate multiple computer systems while assisting customers.
• Professional appearance and strong interpersonal skills.

Responsibilities

• Provide world-class customer service at the Hertz counter.
• Assist with rental processing and vehicle return流程.
• Answer phones and help customers promptly and courteously.
• Explain rates and charges and upsell optional products as appropriate.
• Support teamwork to minimize wait times and optimize service.

Skills

Customer service

Communication

English proficiency

Multitasking

Typing speed

Computer systems

Professional appearance

Teamwork

Customer focus

Tools

POS systems

Job description

Hertz Global Holdings, Inc. is seeking a Customer Service Associate to deliver world-class service at our rental counter in California.

You will greet customers, process rentals and returns, answer inquiries, and provide directions as needed while maintaining Hertz standards. The role offers an hourly rate of $19.00 plus commission and an on-target earnings potential starting at 2% with monthly bonus plans.