Rental Customer Experience Specialist

Hertz; Salt Lake City (UT); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k)

Paid Parental Leave

Educational Reimbursement

Employee Discounts

Job summary

Hertz in Salt Lake City is seeking a Customer Service Associate to greet customers at the counter, process rentals, and advise on insurance and add-ons. You will resolve issues, ensure accurate documents, and deliver a friendly, professional experience.

Ideal candidates are team players with strong English communication, fast typing, and the ability to multi-task in a busy environment. Training provided; hourly pay plus bonuses and benefits offered by Hertz.

Qualifications

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed goals.
• Strong computer proficiency and ability to multi-task.
• Proficiency in English with clear communication.
• Fast-paced environment adaptability and time management.
• Professionalism and teamwork oriented.
• 100% customer focus in a frontline role.

Responsibilities

• Provide world class customer service by managing the rental and return process.
• Welcome customers with a smile and represent Hertz professionally.
• Ensure accurate rentals, review charges, and complete documents.
• Proactively offer optional products to meet customer needs.
• Resolve issues promptly and coordinate with customers to minimize wait times.
• Assist customers with directions, local information, and service details.

Skills

Customer service

English proficiency

Typing skills

Multi-tasking

Teamwork

Computer skills

Effective communication

Tools

General computer systems

Job description

Hertz in Salt Lake City is seeking a Customer Service Associate to greet customers at the counter, process rentals, and advise on insurance and add-ons. You will resolve issues, ensure accurate documents, and deliver a friendly, professional experience.

Ideal candidates are team players with strong English communication, fast typing, and the ability to multi-task in a busy environment. Training provided; hourly pay plus bonuses and benefits offered by Hertz.