Rental Car Customer Experience Pro - Flexible Shifts

Hertz Global Holdings, Inc.; Kansas City (MO); On-site; USD 20,000 - 28,000; Full time

Job summary

Hertz Global Holdings, Inc. is seeking a Rental Car Customer Service Associate to create a smooth rental experience from start to finish. You will assist customers with rentals and returns, offer services, shuttle customers, and ensure vehicles are clean, fueled, and ready for pickup.

This fast-paced, customer-facing role blends service, sales support, and hands-on vehicle operations. Wage is $17.50/hour plus monthly incentives based on performance.

Qualifications

• Customer service experience preferred.
• Ability to work in a fast-paced environment.
• Willingness to work weekends and overtime.

Responsibilities

• Provide friendly, professional service throughout the rental and return process.
• Greet customers, answer questions, provide directions, and share local information.
• Use Hertz-approved sales techniques to identify needs and offer add-ons.
• Prepare rental documents and explain terms and charges to customers.
• Qualify customers according to rental requirements and Hertz policies.
• Assist with customer queues, phone inquiries, and issue resolution to minimize wait times.
• Shuttle customers as needed and support movement around the location.
• Ensure vehicles are clean, fueled, and inspected for pickup.
• Communicate clearly and contribute to a team-focused environment.

Skills

Customer service

Sales support

Communication

Time management

Attention to detail

Multi-tasking

Computer skills

Teamwork

English proficiency

Job description

Hertz Global Holdings, Inc. is seeking a Rental Car Customer Service Associate to create a smooth rental experience from start to finish. You will assist customers with rentals and returns, offer services, shuttle customers, and ensure vehicles are clean, fueled, and ready for pickup.

This fast-paced, customer-facing role blends service, sales support, and hands-on vehicle operations. Wage is $17.50/hour plus monthly incentives based on performance.