Personalized Beauty Consultant & Guest Experience Pro

Ladies & Gentlemen Salon and Spa; Howland Township (OH); On-site; USD 19,000 - 26,000; Full time

Job summary

Ladies & Gentlemen Salon and Spa in Ohio is seeking a Retail & Guest Experience Specialist to deliver exceptional guest service through personalized product consultations and education. You will help guests choose Aveda products and services, aim to meet retail goals, and build lasting client relationships in a welcoming retail area.

The role requires strong communication, a team mindset, and the ability to follow up with guests by phone to encourage rebooking.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail sales or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to meet and exceed retail sales goals.
• Team oriented and professional demeanor.

Responsibilities

• Warmly welcoming and engaging guests throughout their salon experience.
• Consulting with guests to discover needs, preferences, and beauty goals.
• Providing personalized product recommendations based on guest needs.
• Educating guests on Aveda products, ingredients, benefits, and proper use.
• Meeting and/or exceeding established retail sales goals.
• Promoting Aveda products, services, promotions, gift cards, and value-added experiences.
• Following up with guests by phone to ensure satisfaction and encourage rebooking.
• Maintaining strong, positive, and professional relationships with guests and team members.

Skills

Retail sales & guest experience

Customer service

Consultation skills

Product recommendations

Communication skills

Retail goal achievement

Relationship building

Team player

Cash handling

Attention to detail

Professional appearance

Education

High school diploma or equivalent

Tools

SalonBiz

POS system

Job description

Ladies & Gentlemen Salon and Spa in Ohio is seeking a Retail & Guest Experience Specialist to deliver exceptional guest service through personalized product consultations and education. You will help guests choose Aveda products and services, aim to meet retail goals, and build lasting client relationships in a welcoming retail area.

The role requires strong communication, a team mindset, and the ability to follow up with guests by phone to encourage rebooking.