Memorabilia & Guest Experience Specialist

Hard Rock Hotel & Casino Ottawa; New York (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Retail Sales Associate to guide guests through the shopping experience and lead tours of our merchandise. You will be a communicator, entertainer, and memorabilia curator, greeting guests and answering questions with expertise.

The role emphasizes friendly service, product knowledge, and engaging conversations to identify guests' needs and showcase items that fit their interests, while maintaining store standards and achieving sales goals.

Qualifications

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Responsibilities

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Making proficient sales transactions using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs by actively engaging them in conversations and informing guests of product features & benefits.
• Suggestive selling with related items and higher-quality options.
• Maintaining a clean and organized store.

Skills

Calm under pressure

Organization

Customer friendliness

Job description

Hard Rock Hotel & Casino Ottawa is seeking a Retail Sales Associate to guide guests through the shopping experience and lead tours of our merchandise. You will be a communicator, entertainer, and memorabilia curator, greeting guests and answering questions with expertise.

The role emphasizes friendly service, product knowledge, and engaging conversations to identify guests' needs and showcase items that fit their interests, while maintaining store standards and achieving sales goals.