Cafe Retail Sales Associate: Create Guest Experiences

100 Hard Rock Int'l USA, Inc; San Francisco (CA); On-site; USD 26,000 - 34,000; Part time

Job summary

Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

You will greet guests, answer questions, handle cash, perform sales transactions, maintain product knowledge, and ensure guest satisfaction. You will also keep the store clean, stock levels correct, and create memorable experiences that drive "Raving Fans".

Qualifications

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Responsibilities

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features and benefits.
• Suggestive selling - using proven techniques.
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls and inventories.
• Displaying Retail product – through HRC's visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans".

Skills

Remaining calm

Organization

Friendly attitude

Job description

Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

You will greet guests, answer questions, handle cash, perform sales transactions, maintain product knowledge, and ensure guest satisfaction. You will also keep the store clean, stock levels correct, and create memorable experiences that drive "Raving Fans".