Guest Experience Specialist – Front Desk

The-Delafield-Hote

Delafield (WI)

On-site

USD 24,000 - 32,000

Full time

5 days ago

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Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group's Delafield Hotel seeks a Guest Services Representative to warmly welcome guests and ensure a memorable stay. You’ll work in the lobby or reception areas, handling inquiries and supporting a dynamic team focused on exceptional guest experiences.

The role offers varied shifts, including late nights, weekends and holidays, with opportunities to develop in a boutique hospitality environment. Equal employment opportunities provided.

Qualifications

High school diploma or equivalent.
Excellent communication skills and a professional attitude.
Effective conflict management and decision making abilities.
Ability to use a variety of computer applications.
Previous experience in customer service.

Responsibilities

Process guest arrivals and departures, including all necessary payments.
Handle and coordinate room assignments and pre-arrivals.
Handle guests' concerns.
Offer information requests and referrals.
Handle and store luggage.
Assist with check-in and check-out of groups and tours.
Assist other departments as required.
Perform other duties as assigned.

Skills

Communication skills

Professional attitude

Conflict management

Decision making

Computer skills

Customer service experience

Education

High school diploma or equivalent

Job description

The role offers varied shifts, including late nights, weekends and holidays, with opportunities to develop in a boutique hospitality environment. Equal employment opportunities provided.

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