Front Desk Agent - Guest Experience at 4-Diamond Resort

Sierra Lodgings; Orlando (FL); Presencial; USD 19.000 - 25.000; A tiempo parcial

Descripción de la vacante

Caribe Royale Orlando is seeking an enthusiastic Front Desk Clerk for a part-time role at our Orlando, FL location. You will greet guests, handle check-in/check-out, and provide information on hotel amenities, dining, and local attractions.

The position requires strong guest service skills, the ability to multitask, and a professional demeanor suitable for a AAA 4-Diamond resort. Flexible scheduling including holidays and weekends is expected.

Formación

• One year experience in a hotel or resort front desk position.
• Professional demeanor appropriate for a AAA 4-Diamond Resort.
• Experience with cash handling and PCI compliance.

Responsabilidades

• Welcome guests in a warm, professional manner and create a positive first impression.
• Provide personalized service by anticipating guest needs and responding promptly.
• Assist guests with questions about hotel amenities, dining options, and local attractions.
• Handle check-in/check-out efficiently while maintaining accuracy in billing.
• Resolve guest concerns professionally and escalate when needed to management.
• Coordinate with housekeeping and other departments to ensure seamless service.
• Follow front desk procedures and cash-handling guidelines.

Conocimientos

Guest service

Communication

Multitasking

Cash handling

PCI Compliance

Attention to detail

English language

Educación

High school diploma or GED or hospitality-related degree

Herramientas

Microsoft Office

PMS system (Opera or similar)

Descripción del empleo

Caribe Royale Orlando is seeking an enthusiastic Front Desk Clerk for a part-time role at our Orlando, FL location. You will greet guests, handle check-in/check-out, and provide information on hotel amenities, dining, and local attractions.

The position requires strong guest service skills, the ability to multitask, and a professional demeanor suitable for a AAA 4-Diamond resort. Flexible scheduling including holidays and weekends is expected.