Front Desk Agent (Part-Time) - Caribe Royale Orlando Hotel

Sierra Lodgings Inc; Orlando (FL); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Sierra Lodgings Inc. is seeking a Front Desk Agent to provide professional, friendly check-in/check-out and guest interactions at a AAA 4‑Diamond resort in Orlando. You will handle payments, respond to inquiries, and support guest needs with a personal touch.

Responsibilities include processing folios, resolving issues, coordinating with Housekeeping, Concierge, and Security, and adhering to cash-handling and PCI guidelines. A high school diploma and hospitality focus are preferred.

Qualifications

• Professional demeanor suitable for a AAA 4-Diamond resort.
• 1 year front desk hotel or resort experience.
• Excellent guest service and communication skills.
• Ability to multitask in a fast-changing environment.
• Experience with cash handling and PCI guidelines.

Responsibilities

• Welcome guests warmly and provide a professional first impression.
• Process check-ins/check-outs and handle payments per resort policies.
• Answer inquiries about amenities, dining, activities and local attractions.
• Resolve guest concerns and escalate when needed to management.
• Review folios and assist with billing inquiries and discrepancies.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth service.
• Follow front desk procedures, cash-handling policies, and security protocols.
• Participate in ongoing training related to the Front Desk.

Skills

Guest service

Communication skills

Multitasking

Listening

PCI Compliance

Cash handling

Education

High school diploma or GED

Hospitality-related degree (preferred)

Tools

Microsoft Office

Opera PMS (or similar)

Job description

Scope of PositionThe Front Desk Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest. He/she will process all payments according to the established resort policies and provide information to guests and visitor inquiries in person or via telephone. In addition, the Front Desk Agent is expected to complete daily checklists and always demonstrate professional courtesy.Position RequirementsProfessional demeanor appropriate for a AAA 4-Diamond Resort.One (1) year experience in a hotel or resort front desk position.Possess outstanding guest service and communication skills.Able to handle a multitude of tasks in an ever-changing environment.Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests.Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance.ResponsibilitiesWelcome guests in a warm, professional, and courteous manner, creating a positive first impression.Provide personalized service by anticipating guest needs and responding promptly to inquiries and requests.Assist guests with questions regarding hotel amenities, resort services, dining options, activities, and local attractions.Responsible for providing prompt, yet personal service at times of check-in & check-out.Resolve guest concerns professionally and efficiently, escalating issues to management when appropriate.Maintain a professional presence and demonstrate a genuine commitment to guest satisfaction.Review guest folios, process payments, and assist with billing inquiries and discrepancies.Assist with reservation inquiries, modifications, cancellations, and room availability.Coordinate with Housekeeping, Bell Services, Concierge, Security, and other departments to support seamless guest service.Follow established front desk procedures, service standards, cash-handling guidelines, and security protocols.Identify opportunities to enhance the guest experience and communicate feedback to management.Actively participate in training related to the Front Desk.Perform any other reasonable duties as required by management.EducationHigh school diploma or GED or degree in a Hospitality-related major.Skills and AbilitiesAble to communicate in the English language; Second language is a plus.Able to work flexible schedules including holidays and weekends.Proficient in performing multiple tasks.Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).Previous knowledge of PMS system preferred, including Opera or similar programs.Physical RequirementsContinuously, stand at a desk for extended periods in front of a computer screen.Also requires walking/reaching and bending throughout the shift.Must be physically fit to lift, pull, and push items up to 50 pounds.