Front Desk Agent - Caribe Royale Orlando Hotel

Sierra Lodgings Inc; Orlando (FL); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Caribe Royale Orlando is seeking a Front Desk Agent to deliver warm, efficient check-in/check-out for guests. You will handle payments per resort rules, provide information, and answer inquiries by phone or in person, while maintaining guest data confidentiality.

The role requires a hospitality-focused mindset, one year of Front Desk experience, and strong multitasking abilities in a dynamic luxury environment. Opera/Nuvola/Runtriz experience is a plus.

Qualifications

• One year of experience in a hotel/front desk.
• Excellent guest service and communication skills.
• Experience with PCI-compliant cash handling.
• Ability to multitask in a dynamic environment.
• Proficiency in Microsoft Office; Opera or similar PMS is a plus.

Responsibilities

• Check-in and check-out guests professionally and personally.
• Process payments according to resort requirements.
• Respond to guest inquiries in person or by phone.
• Maintain guest data and preferences.
• Coordinate with other departments to ensure guest satisfaction.
• Protect confidentiality of guest information.

Skills

Guest service

Multitasking

Cash handling

PCI compliance

Communication

Listening skills

Education

High school diploma or GED

Tools

Opera

Nuvola

Runtriz

Job description

Scope of PositionThe Front Desk Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest of the resort. He/she will process all payments according to established resort requirements and provide information to guests, as well as visitor inquiries in person or via telephone. In addition, the Front Desk Agent is expected to complete daily checklists and always demonstrate professional courtesy.Position RequirementsProfessional demeanor appropriate for a AAA 4-Diamond Resort.One (1) year experience in a Hotel or Resort Front Desk position.Outstanding guest service skills.Able to handle a multitude of tasks in an ever-changing environment.Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members.Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance.ResponsibilitiesApproach all encounters with guests, employees, and members in a professional and personalized manner.Responsible for providing prompt yet personal service at times of check-in & check-out.Assist management in applying credit and guest billing policies.Resolve all guest concerns to conclusion including working with other departments to ensure guest satisfaction.Always maintain a professional and high-quality service-oriented environment.Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with the Caribe Royale Orlando Hotel standards.Understand and communicate promotions and enhancements effectively with Associates and guests.Build rapport with VIPs and distinguished visitors, follow up calls, encourage feedback throughout guests’ stay.Offer to handle special arrangements during guest stays; coordinate future visits.Maintain database of guest preferences and special dates.Actively participate in training and continuing education related to the Front Desk.Complete projects in a timely manner as required by the Front Desk Manager, and Supervisors.Perform any other reasonable duties as required by management.EducationHigh school diploma or GED or degree in Hospitality related major.Skills and AbilitiesAble to communicate in the English language. Second language is a plus.Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).Proficient in Opera, Nuvola, Runtriz (or similar programs).Physical RequirementsOn a continuous basis, stand at a desk for long periods of time in front of a computer screen.Also requires walking/reaching and bending throughout shift.Must be physically fit to lift, pull, and push items up to 50 pounds.