Front Desk Agent (Part-Time) - Caribe Royale Orlando Hotel

Sierra Lodgings; Orlando (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Caribe Royale Orlando is seeking an enthusiastic Front Desk Clerk for a part-time role at our Orlando, FL location. You will greet guests, handle check-in/check-out, and provide information on hotel amenities, dining, and local attractions.

The position requires strong guest service skills, the ability to multitask, and a professional demeanor suitable for a AAA 4-Diamond resort. Flexible scheduling including holidays and weekends is expected.

Qualifications

• One year experience in a hotel or resort front desk position.
• Professional demeanor appropriate for a AAA 4-Diamond Resort.
• Experience with cash handling and PCI compliance.

Responsibilities

• Welcome guests in a warm, professional manner and create a positive first impression.
• Provide personalized service by anticipating guest needs and responding promptly.
• Assist guests with questions about hotel amenities, dining options, and local attractions.
• Handle check-in/check-out efficiently while maintaining accuracy in billing.
• Resolve guest concerns professionally and escalate when needed to management.
• Coordinate with housekeeping and other departments to ensure seamless service.
• Follow front desk procedures and cash-handling guidelines.

Skills

Guest service

Communication

Multitasking

Cash handling

PCI Compliance

Attention to detail

English language

Education

High school diploma or GED or hospitality-related degree

Tools

Microsoft Office

PMS system (Opera or similar)

Job description

Job Details: Job Location: Caribe Royale Orlando - Orlando, FL, Position Type: Part Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, Scope of Position

Position Requirements

• Professional demeanor appropriate for a AAA 4-Diamond Resort.
• One (1) year experience in a hotel or resort front desk position.
• Possess outstanding guest service and communication skills.
• Able to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests.
• Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance.

Responsibilities

• Welcome guests in a warm, professional, and courteous manner, creating a positive first impression.
• Provide personalized service by anticipating guest needs and responding promptly to inquiries and requests.
• Assist guests with questions regarding hotel amenities, resort services, dining options, activities, and local attractions.
• Responsible for providing prompt, yet personal service at times of check-in & check-out.
• Resolve guest concerns professionally and efficiently, escalating issues to management when appropriate.
• Maintain a professional presence and demonstrate a genuine commitment to guest satisfaction.
• Review guest folios, process payments, and assist with billing inquiries and discrepancies.
• Assist with reservation inquiries, modifications, cancellations, and room availability.
• Coordinate with Housekeeping, Bell Services, Concierge, Security, and other departments to support seamless guest service.
• Follow established front desk procedures, service standards, cash-handling guidelines, and security protocols.
• Identify opportunities to enhance the guest experience and communicate feedback to management.
• Actively participate in training related to the Front Desk.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED or degree in a Hospitality-related major.

Skills and Abilities

• Able to communicate in the English language; Second language is a plus.
• Able to work flexible schedules including holidays and weekends.
• Proficient in performing multiple tasks.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
• Previous knowledge of PMS system preferred, including Opera or similar programs.

Physical Requirements

• Continuously, stand at a desk for extended periods in front of a computer screen.
• Also requires walking/reaching and bending throughout the shift.
• Must be physically fit to lift, pull, and push items up to 50 pounds.