Guest Experience Specialist — 2nd Shift, Flexible Hours

suburbaninns; Grand Rapids (MI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Hotel and restaurant discounts

Paid time off for all team members

Health, vision, dental, life insurance

Job summary

Suburban Inns’ Hilton Garden Inn is seeking a Guest Service Representative for a fast-paced, high-energy team. Starting wage is $17/hour, based on experience, with 2nd shift availability including evenings and weekends.

The role is PART-TIME to FULL-TIME with a PAID internship opportunity. You will deliver strong sales techniques and exceptional guest service while upholding Hilton standards and Suburban Inns’ core values.

Qualifications

• Strong sales techniques and excellent guest service.
• Good communication skills and ability to connect with guests.

Responsibilities

• Greet guests in a friendly, professional manner.
• Sell the property according to Suburban Inns’ sales standards.
• Collect guest information and process payments accurately.
• Provide information on hotel policies, services and local amenities.
• Respond to guest requests for assistance and problem-solve tactfully.

Skills

Sales skills

Guest service

Communication

Education

High school diploma

Job description

Suburban Inns’ Hilton Garden Inn is seeking a Guest Service Representative for a fast-paced, high-energy team. Starting wage is $17/hour, based on experience, with 2nd shift availability including evenings and weekends.

The role is PART-TIME to FULL-TIME with a PAID internship opportunity. You will deliver strong sales techniques and exceptional guest service while upholding Hilton standards and Suburban Inns’ core values.