Guest Service Pro — Flexible PT Shifts & Growth Path

Suburban Inns; Holland (MI); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Hotel discounts

Paid time off

Health insurance

Flexible schedules

Holiday pay

Volunteer time off

Advancement opportunities

Referral program

Maternity/paternity leave

EAP

Job summary

Suburban Inns is seeking a Guest Service Representative for a fast-paced property. The role emphasizes strong guest service, sales techniques, and Hilton standards to ensure 100% guest satisfaction.

The position is part-time and primarily 2nd shift, with opportunities to gain hands-on experience, apply friendly service, and support a motivated team while working in a hospitality-focused environment.

Qualifications

• Greet guests and provide friendly, helpful service.
• Proactively upsell services per brand standards.
• Communicate clearly with guests and team members.
• Maintain accurate guest data and cash handling procedures.

Responsibilities

• Greet guests warmly and establish rapport.
• Sell hotel services according to standards.
• Collect guest information and process payments.
• Maintain front desk area and balance cash drawer.
• Communicate guest needs to other departments.
• Respond to guest concerns promptly and professionally.

Skills

Customer service

Sales skills

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Quore

Job description

Suburban Inns is seeking a Guest Service Representative for a fast-paced property. The role emphasizes strong guest service, sales techniques, and Hilton standards to ensure 100% guest satisfaction.

The position is part-time and primarily 2nd shift, with opportunities to gain hands-on experience, apply friendly service, and support a motivated team while working in a hospitality-focused environment.