Guest Experience Specialist

Workstream; East Patchogue (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive base pay with bonus

Health benefits & PTO

Employee discounts

Job summary

VIO Med Spa in New York is seeking a Front Desk Associate to warmly greet guests, manage check-in/out, and ensure a seamless spa visit. You will actively promote skincare products, memberships, and services while handling inquiries across channels and coordinating appointments with the spa team.

Ideal candidates have sales experience in beauty or wellness, excellent customer service, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in a sales-driven environment, preferably in beauty, wellness, or hospitality.
• Strong sales skills with a track record of meeting or exceeding targets.
• Excellent interpersonal skills and customer service orientation.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Passion for beauty and wellness industry and staying updated on trends.
• Flexibility to work evenings, weekends and holidays.
• Bilingual is a plus.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Promote skincare products, memberships and services; participate in events as needed.
• Capture, qualify, and respond to inbound leads.
• Process payments accurately and maintain cleanliness of front desk and spa.
• Respond to inquiries via phone, email, social media, etc.
• Schedule appointments and manage calendar; collaborate with spa team for guest experience.
• Open and close the spa.

Skills

Sales driven

Customer service

Interpersonal skills

Multitasking

Organization

Evenings/Weekends availability

Bilingual

Tools

POS system

Job description

Who is VIO:

VIO Med Spa is an all-inclusive, luxury medical spa that provides unparalleled and innovative services in the aesthetic and wellness spaces. VIO Med Spa is driven to help each guest feel empowered and confident, while helping them to achieve their own vision of beauty. Our team is meticulously trained to provide a safe and comfortable experience in a warm and welcoming environment.Every treatment plan is carefully curated and tailored to each guest and their aesthetic goals. We operate within a set of unwavering core values, and we are committed to delivering life-changing results.

Who we are:

The team that brought Beach Bum Tanning, European Wax Center, and Orangetheory Fitness to Long Island is now preparing to disrupt the aesthetics industry in New York. VIO Med Spa is the largest medical spa franchise in the country and will soon be the largest in New York. We are looking to grow our already successful team. If you are looking to grow with a company in the aesthetics industry this is the one, and we have proven it time and time again.

Primary Responsibilities:

• Greet guests warmly and assist them with check-in and check-out process
• Actively participate in sales initiatives to promote skincare products, memberships, and services, including participating in internal and external events as needed
• Capture, qualify, and respond to all inbound leads
• Process payments accurately and maintain the overall cleanliness of the front desk and spa
• Respond to all inquiries via phone, email, social media, and other sources with professionalism and enthusiasm
• Scheduling appointments and manage the appointment calendar efficientlyCollaborate with the spa team to ensure a seamless and exceptional guest experience
• Opening and closing of the spa

Qualifications:

• Previous experience in a sales-driven environment, preferably in the beauty, wellness, or hospitality industry
• Strong sales skills with a proven track record of meeting or exceeding targets
• Have excellent interpersonal skills and customer service orientation
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with strong organizational skills
• A passion for the beauty and wellness industry and a desire to stay updated on industry trends
• Flexibility to work evenings, weekends, and holidays as needed
• Bilingual is a plus

Benefits:

• Competitive base pay plus bonus structure
• Opportunities for career advancement and professional development
• Generous employee discounts on skincare products and services
• Health benefits package and paid time off
• Positive and supportive team environment with ongoing training and mentorship

Behavioral Characteristics:

• Ethical
• Positive attitude
• Enthusiastic
• Team orientation
• Empathetic
• Honesty
• Trustworthy
• Outgoing
• Problem solver
• Responsible

Physical/Mental Requirements:

• Standing for extended periods of time
• Ability to lift at least 30lbs to assist in unpacking inventory and store set-up

VIO Med Spa is an age-defying, beauty and wellness medical spa that provides unparalleled and innovative services for all who want to retain that youthful look and feel without engaging in invasive procedures.
VIO Med Spa is driven to help all "look amazing and feel great". This is achieved through a commitment to first understanding our guest's needs and their self-beautification goals prior to making and service recommendations. We then build a treatment plan that is specific to the guest in front of us.