Guest Experience Specialist (GES)

Vio Med Spa Dobbs Ferry; Village of Dobbs Ferry (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Professional development opportunities

State-of-the-art facility

Job summary

A medical spa is seeking a Guest Experience Specialist to provide exceptional customer support and manage client interactions in Dobbs Ferry, NY. This role involves handling customer inquiries, appointment scheduling, and maintaining a positive environment, alongside promoting services and engaging in social media content creation. The ideal candidate should possess a strong sales acumen and a passion for the skin care industry, contributing to a supportive team culture focused on wellness and innovation.

Qualifications

• Strong background in customer service and enhancing customer experience through effective communication.
• Excellent skills in building rapport and creating lasting relationships.
• Passion for the skin care industry and dedicated to providing exceptional client experiences.

Responsibilities

• Provide detailed descriptions of spa treatments and services tailored to customer needs.
• Manage appointment scheduling and check-out procedures for guests.
• Actively promote spa treatments and address guest questions professionally.

Skills

Customer service experience

Interpersonal and communication skills

Social media engagement

Sales and marketing

Tools

Office software proficiency

Job description

About the job Guest Experience Specialist (GES)

About Us:
VIO Med Spa specializes in cutting-edge aesthetic medicine and wellness. Our medical spa provides elevated and innovative aesthetic services for both men and women that empower, enhance natural beauty, and inspire confidence.

Role Description:

This is a full-time or part-time, on-site role for a Guest Experience Specialist located in Dobbs Ferry, NY.

The Guest Experience Specialist will be responsible for providing exceptional customer support and ensuring a seamless customer experience. Daily responsibilities include handling customer inquiries, managing appointments, maintaining high standards of phone etiquette, and ensuring an overall positive experience for clients.

The ideal candidate will also possess strong sales acumen, in-depth knowledge of skin treatments and care, and a passion for delivering results. Additionally, the specialist will assist with social media content creation and posting, marketing events, administrative tasks, and contribute to fostering a welcoming and positive environment for all clients.

Must be able to work together with the team in a professional manner and be a self-starter.

Qualificiations

• Strong background in customer services, customer support, and enhancing customer experience through effective communication, problem-solving, and relationship-building
• Excellent interpersonal and communication skills, with a talent for building rapport and creating lasting relationships
• Embraces growth by learning from mistakes and continually improving
• Proficiency with office software and technology
• Consistently striving for better results and stay proactive
• Capable of working independently while also being a strong team player
• Driven to deliver strong results by focusing on key performing indicators and measurable success
• Passion for the skin care industry and dedicated to providing an exceptional experience for every client
• Social Media, actively engage in social media, showcasing expertise, treatment results, and brand awareness through personal content creation, advertising, and maintaining an active following to attract and educate clients.
• Sales and marketing a plus

Responsibilities

• Provide detailed descriptions of spa treatments, packages, and services, tailoring information to meet customer needs
• Ability to speak to our services and products to encourage ongoing client engagement.
• Manage appointment scheduling and check-out procedures for guests
• Maintain cleanliness and organization of all areas within the Medspa
• Actively promote the spa, treatments, and services to enhance client awareness
• Address guests questions and concerns with professionalism and courtesy
• Perform other job-related duties as assigned by the supervisor.

What We Offer:

Perks of Joining Our Team:

• Impactful Role: Shape the future of our medspa and elevate the standard of care.
• Growth Potential: Competitive salary, performance bonuses, and opportunities for professional development through the growing V/O franchise
• Supportive Environment: Join a passionate team within a culture that champions wellness and innovation. As part of the V/O Franchise, you'll benefit from our partnership with Dr. Alan Durkin, a distinguished diplomate of the American Board of Plastic Surgery and the American Board of Surgery, serving as our new Chief Medical Officer. This collaboration provides exclusive access to his extensive medspa network and specialized training opportunities.
• State-of-the-Art Facility: Access the latest tools and technologies in aesthetics.

Location:

Dobbs Ferry, NY

Apply today and lets elevate aesthetics together while growing with the strong, supportive network that the V/O family embodies!