Guest Experience Specialist

Bardessono; Tucson (AZ); Hybrid; USD 17,000 - 25,000; Part time

Job summary

The Leo Kent in Tucson is seeking a friendly, detail-oriented Front Desk Associate to warmly greet guests, check them in and out, and assist with reservations. You will manage charges, maintain accurate records, and work as part of a collaborative team delivering memorable experiences for every guest.

The role requires reliable scheduling, strong communication, cash handling accuracy, and the ability to work a variety of shifts including nights and weekends.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Team-oriented with focus on guest experiences.
• Ability to work in an office environment at a desk for extended periods.
• Strong communication and computer skills.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and know where to place them.
• Maintain Front Office computer or manual system knowledge.
• Handle cash, checks, and credit card information accurately.
• Review reservations and block rooms with special requests.
• Understand hotel rates, discounts, and cancellation procedures.

Skills

Guest service

Teamwork

Communication skills

Cash handling

Reservations knowledge

Job description

The Leo Kent in Tucson is seeking a friendly, detail-oriented Front Desk Associate to warmly greet guests, check them in and out, and assist with reservations. You will manage charges, maintain accurate records, and work as part of a collaborative team delivering memorable experiences for every guest.

The role requires reliable scheduling, strong communication, cash handling accuracy, and the ability to work a variety of shifts including nights and weekends.