The Leo Kent - Front Desk Agent P/T

Murrieta Hot Springs Resort; Tucson (AZ); Hybrid; USD 17,000 - 22,000; Part time

Job summary

The Leo Kent in Tucson is seeking a part-time Front Desk Agent to greet guests, handle check-ins/outs, and support reservations. You will manage charges, maintain the front office system, and ensure smooth operations for a welcoming guest experience.

Ideal candidates enjoy teamwork, can handle varied schedules, and communicate effectively in writing and speech. This role requires on-site work in Tucson.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends and holidays.
• Enjoy working as part of a team to provide great guest experiences.
• Ability to work in a standard office environment.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel; assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently; know how and where to post all charges.
• Maintain working knowledge of Front Office computer/system and daily transactions.
• Manage cash handling, including receiving payments and giving correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle each.
• Take same-day reservations; follow cancellation and relocation procedures as needed.

Skills

High work ethic

Team player

Effective communication

Flexible schedule

Office/computer skills

Tools

Front Office computer system

Job description

The people, the places, the experiences that we create at The Leo Kent are threads to the tapestry we call community. Perched inside one of the most recognizable buildings in Tucson, the hotel features 145 inspired rooms & suites, an active bar scene, and the city's hottest new dining experience at St. Cruz. The hotel's singular character and modern design, paired with refined amenities and knowledgeable, approachable, and personalized service, will stand front and center in the movement to elevate the downtown Tucson experience.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Tucson Tribute-TTM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

undefined

Applicants have rights under Federal Employment Laws