The Leo Kent - Front Desk Agent P/T

Bardessono; Tucson (AZ); Hybrid; USD 17,000 - 25,000; Part time

Job summary

The Leo Kent in Tucson is seeking a friendly, detail-oriented Front Desk Associate to warmly greet guests, check them in and out, and assist with reservations. You will manage charges, maintain accurate records, and work as part of a collaborative team delivering memorable experiences for every guest.

The role requires reliable scheduling, strong communication, cash handling accuracy, and the ability to work a variety of shifts including nights and weekends.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Team-oriented with focus on guest experiences.
• Ability to work in an office environment at a desk for extended periods.
• Strong communication and computer skills.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and know where to place them.
• Maintain Front Office computer or manual system knowledge.
• Handle cash, checks, and credit card information accurately.
• Review reservations and block rooms with special requests.
• Understand hotel rates, discounts, and cancellation procedures.

Skills

Guest service

Teamwork

Communication skills

Cash handling

Reservations knowledge

Job description

The people, the places, the experiences that we create at The Leo Kent are threads to the tapestry we call community. Perched inside one of the most recognizable buildings in Tucson, the hotel features 145 inspired rooms & suites, an active bar scene, and the city's hottest new dining experience at St. Cruz. The hotel's singular character and modern design, paired with refined amenities and knowledgeable, approachable, and personalized service, will stand front and center in the movement to elevate the downtown Tucson experience.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Tucson Tribute-TTM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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