The Leo Kent - Front Desk Agent P/T

Pier House; Tucson (AZ); Hybrid; USD 18,000 - 23,000; Part time

Job summary

The Leo Kent in Tucson is seeking a part-time Front Desk Agent to greet guests, check them in and out, and assist with reservations. You will manage charges, cash and card payments, and maintain the front desk system to ensure smooth daily operations.

Ideal candidates are guest-focused, possess strong communication skills, and can work flexible hours including nights, weekends, and holidays. This role supports a vibrant downtown hotel environment with a strong emphasis on service quality.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Team member who delivers great guest experiences.
• Ability to work in a standard office environment.

Responsibilities

• Greet guests and check them in/out promptly and professionally; assist with pre-registration and reservations when needed.
• Post charges accurately; know where to post all charges.
• Maintain working knowledge of Front Office system and daily transactions.
• Handle cash, checks, and credit card information securely and make change as needed.
• Review reservations with special requests and block rooms accordingly.
• Be knowledgeable about hotel rates, discounts, cancellations, and relocation procedures.
• Take same-day reservations and follow cancellation procedures when required.

Skills

Customer service

Team player

Flexibility

Communication skills

Time management

Front Office system

Tools

Front Office system

Job description

The people, the places, the experiences that we create at The Leo Kent are threads to the tapestry we call community. Perched inside one of the most recognizable buildings in Tucson, the hotel features 145 inspired rooms & suites, an active bar scene, and the city's hottest new dining experience at St. Cruz. The hotel's singular character and modern design, paired with refined amenities and knowledgeable, approachable, and personalized service, will stand front and center in the movement to elevate the downtown Tucson experience.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Tucson Tribute-TTM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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