Guest Experience Specialist

Extended Stay America; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

Extended Stay America in Phoenix seeks a courteous Guest Services Representative to welcome guests, handle check-in/check-out, and process payments per ESA guidelines. You will answer phones, assist guests, and promote our services while maintaining a clean front desk area.

The role requires strong communication, cash handling, and PMS proficiency, with a focus on safety and guest satisfaction in a busy hospitality environment.

Qualifications

• High school diploma or GED or equivalent.
• Experience in hotel front desk or guest services preferred.
• Excellent communication and customer service skills.
• Ability to operate a property management system.

Responsibilities

• Assist guests with check-in and check-out processes.
• Answer phone calls and respond to guest requests.
• Process reservations, payments and departures per company guidelines.
• Maintain front desk area and ensure cleanliness.

Skills

Guest services

Phone handling

Check-in/check-out

Cash handling

Reservation handling

English communication

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America in Phoenix seeks a courteous Guest Services Representative to welcome guests, handle check-in/check-out, and process payments per ESA guidelines. You will answer phones, assist guests, and promote our services while maintaining a clean front desk area.

The role requires strong communication, cash handling, and PMS proficiency, with a focus on safety and guest satisfaction in a busy hospitality environment.