Guest Experience Specialist

Rhodes101; Scott City (MO); On-site; USD 26,000 - 34,000; Full time

Job summary

Rhodes101 is seeking a hospitality-focused team member who excels in communication and customer service. You will uphold mission statements, deliver outstanding guest experiences, and help maintain store standards in a fast-paced setting.

Responsibilities include assisting with merchandising and replenishment, handling sales, and ensuring safety and cleanliness. Training and food safety certification support your professional growth within the organization.

Qualifications

• Must have high school diploma or GED and complete our training program.
• Food safety certification is preferred or required as applicable.

Responsibilities

• Maintain knowledge and use of the mission statement and core values.
• Guest focus: aim for 90%+ in Quest-for-the-Best mystery shops; respond promptly to guest feedback; greet guests by name when possible.
• Maintain awareness of product information, promotions, tests, and ads.
• Support company appearance standards by completing daily/weekly tasks.
• Cash controls: manage cash handling within daily tolerance for over/shorts and losses.
• Assist in merchandising, floor moves, display maintenance, and store housekeeping.
• Assist replenishment and monitor floor stock.
• Follow all policies, pricing, and loss prevention procedures.
• Complete sales transactions accurately and encourage purchases where appropriate.
• Practice safety and report incidents promptly.
• Keep the store clean, welcoming, and aligned with company standards.
• Perform additional duties as assigned.

Skills

Hospitality

Ethical conduct

Organizational skills

Active listening

Verbal communication

Written communication

Active learning

Problem solving

Critical thinking

Troubleshooting

Team player

Customer focus

Education

High school diploma or GED

Job description

Rhodes101 is seeking a hospitality-focused team member who excels in communication and customer service. You will uphold mission statements, deliver outstanding guest experiences, and help maintain store standards in a fast-paced setting.

Responsibilities include assisting with merchandising and replenishment, handling sales, and ensuring safety and cleanliness. Training and food safety certification support your professional growth within the organization.