Guest Experience Associate (Retail)

Rhodes101; Cape Girardeau (MO); On-site; USD 28,000 - 32,000; Full time

Job summary

Rhodes101 in Cape Girardeau, MO is seeking a team-focused associate with hospitality know-how. You will uphold mission values, ensure guest satisfaction, stay aware of products and promotions, and maintain store standards.

The role emphasizes strong cash handling, safety, and active communication while supporting merchandising and replenishment tasks. Ideal candidates have a high school diploma or GED and are food safety certified or willing to become certified, with a proactive, can-do attitude

Qualifications

• High school diploma or GED preferred.
• Complete training program and be food safety certified.
• Knowledge of hospitality, ethics and organization is expected.
• Ability to think on your feet, learn quickly and multitask.
• Strong verbal and written communication and active listening.

Responsibilities

• Mission Statement: know and follow company values.
• Guest Focus: achieve 90% mystery shop score and respond to feedback.
• Product Knowledge: stay aware of products and promotions.
• Work Ethic: maintain company appearance standards and complete tasks.
• Cash Controls: manage cash accurately and within tolerance.
• Merchandising: assist with floor moves and display upkeep.
• Replenishment: assist in restocking stock.
• Policies and Procedures: follow all policies and pricing rules.
• Sales: complete transactions and encourage purchases.
• Safety: follow safety procedures and report incidents.

Skills

Hospitality

Ethics

Organization

Active listening

Communication

Active learning

Problem solving

Critical thinking

Troubleshooting

Teamwork

Customer focus

Education

High school diploma or GED

Food safety certification

Job description

Rhodes101 in Cape Girardeau, MO is seeking a team-focused associate with hospitality know-how. You will uphold mission values, ensure guest satisfaction, stay aware of products and promotions, and maintain store standards.

The role emphasizes strong cash handling, safety, and active communication while supporting merchandising and replenishment tasks. Ideal candidates have a high school diploma or GED and are food safety certified or willing to become certified, with a proactive, can-do attitude