Guest Experience Associate

Rhodes101; Cape Girardeau (MO); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Rhodes101 in Cape Girardeau, MO is seeking customer-focused team members with a hospitality mindset. The role emphasizes guest service, teamwork, and maintaining store standards.

Responsibilities include executing mission and values, assisting guests, merchandising, replenishment, cash handling, safety, and learning company policies. Training and food safety certification may be part of onboarding. On-site hours with minimal travel and opportunities for growth.

Qualifications

• Knowledge of hospitality principles and guest service expectations.
• Ability to learn product information, promotions, and policies.
• Commitment to teamwork and professional growth.

Responsibilities

• Mission Statement: apply company values in daily tasks.
• Guest Focus: respond promptly to guest feedback and greet guests by name.
• Product Knowledge: stay aware of merchandise details and promotions.
• Work Ethic: maintain store appearance and complete daily/weekly tasks.
• Cash Controls: handle cash accurately within daily tolerances.
• Merchandising: support floor moves and display upkeep.
• Replenishment: assist with stock replenishment and floor stock.
• Policies and Procedures: follow pricing, loss prevention, and procedures.
• Sales: complete transactions and encourage purchases.
• Safety: practice safe lifting and report hazards.
• Cleanliness: keep the store welcoming and tidy.
• Extra Stuff: perform additional duties as assigned.

Skills

Hospitality knowledge

Ethical conduct

Organizational skills

Active listening

Verbal communication

Written communication

Active learning

Problem solving

Critical thinking

Troubleshooting

Teamwork

Customer focus

Education

High school diploma or GED

Job description

Rhodes101 in Cape Girardeau, MO is seeking customer-focused team members with a hospitality mindset. The role emphasizes guest service, teamwork, and maintaining store standards.

Responsibilities include executing mission and values, assisting guests, merchandising, replenishment, cash handling, safety, and learning company policies. Training and food safety certification may be part of onboarding. On-site hours with minimal travel and opportunities for growth.