Guest Experience Specialist

Peachtree Group; San Jose (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Wellness Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in San Jose, CA to manage check-ins/outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional manner. The role focuses on delivering exceptional service while upholding brand standards.

The position emphasizes anticipating guest needs and providing creative solutions to ensure satisfaction. A comprehensive benefits package is offered to support work-life balance.

Responsibilities

• Process check-ins and check-outs.
• Secure payment and verify billing.
• Assist guests with reservations and requests.
• Maintain brand standards and provide exceptional service.

Skills

Guest service

Payment processing

Reservations support

Tools

POS system

Job description

Peachtree Group is seeking a Guest Service Agent in San Jose, CA to manage check-ins/outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional manner. The role focuses on delivering exceptional service while upholding brand standards.

The position emphasizes anticipating guest needs and providing creative solutions to ensure satisfaction. A comprehensive benefits package is offered to support work-life balance.