Guest Services Hero — Front Desk & Valet

BENCHMARK; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

Wellness programmes

Employee rates on hotel stays

Job summary

BENCHMARK is seeking a Guest Services Agent at the Pittsburgh Airport Marriott to create memorable experiences for guests. This role involves assisting with luggage, providing information about hotel amenities, and ensuring a welcoming atmosphere.

Ideal candidates should have at least one year of customer service experience, excellent communication skills, and a valid driver’s license. We offer competitive compensation, comprehensive health benefits, and a supportive work environment.

Qualifications

• At least one year of experience in a customer-service role with high guest interaction.
• Valid driver’s license with no major infractions in the past six months.
• Hospitality industry experience is a plus.
• Flexibility to work varied shifts, including weekends and holidays.

Responsibilities

• Assist guests with luggage unloading and provide them with information about hotel amenities.
• Welcome guests with a warm greeting.
• Escort guests to the front desk for check-in and to their rooms.
• Keep the entrance area clean and organised.

Skills

Customer service experience

Strong verbal communication skills

Problem-solving skills

Teamwork

Outgoing personality

Job description

BENCHMARK is seeking a Guest Services Agent at the Pittsburgh Airport Marriott to create memorable experiences for guests. This role involves assisting with luggage, providing information about hotel amenities, and ensuring a welcoming atmosphere.

Ideal candidates should have at least one year of customer service experience, excellent communication skills, and a valid driver’s license. We offer competitive compensation, comprehensive health benefits, and a supportive work environment.