Guest Experience Specialist

Hilton; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Hilton Orlando is seeking a Guest Service Agent to help create memorable stays. You will welcome guests, check them in and out, and provide information about rooms and services, while maintaining a warm, professional demeanor that reflects Hilton's hospitality.

The role emphasizes proactive service, upselling amenities, resolving issues quickly, and sharing local area knowledge to enhance every guest experience. Join a team that values integrity, teamwork, and a proactive, guest-first mindset.

Qualifications

• Guest service experience or hospitality mindset.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Greet guests on arrival and complete check-in, verify details, assign rooms, and issue keys.
• Process guest departures, verify charges, handle payments, and issue receipts.
• Provide hotel knowledge on offerings, room types, rates, promotions, and local area information.
• Upsell hotel amenities to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages.

Job description

Hilton Orlando is seeking a Guest Service Agent to help create memorable stays. You will welcome guests, check them in and out, and provide information about rooms and services, while maintaining a warm, professional demeanor that reflects Hilton's hospitality.

The role emphasizes proactive service, upselling amenities, resolving issues quickly, and sharing local area knowledge to enhance every guest experience. Join a team that values integrity, teamwork, and a proactive, guest-first mindset.