Guest Service Agent - Create Memorable Stays

Hilton; Tampa (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Hilton in Tampa is seeking a friendly Guest Service Agent to help ensure a smooth check-in and check-out process, greeting guests warmly and setting the tone for an exceptional stay.

You will use front desk systems, share local knowledge, promote hotel amenities, handle guest requests with care, and coordinate with the team to deliver memorable experiences. This role emphasizes hospitality, integrity, teamwork, and a proactive attitude toward guest satisfaction.

Responsibilities

• Deliver warm welcome and complete check-in, verify details, assign rooms, issue keys, provide materials or bell service assistance
• Process guest departures with accurate charges, payments, receipts, and POS use
• Demonstrate hotel offerings, room types, rates, promotions, and local area information to assist guests
• Use up-selling techniques to promote hotel amenities and maximize revenue
• Respond to guest requests, resolve concerns with care and urgency, and manage communications

Job description

Hilton in Tampa is seeking a friendly Guest Service Agent to help ensure a smooth check-in and check-out process, greeting guests warmly and setting the tone for an exceptional stay.

You will use front desk systems, share local knowledge, promote hotel amenities, handle guest requests with care, and coordinate with the team to deliver memorable experiences. This role emphasizes hospitality, integrity, teamwork, and a proactive attitude toward guest satisfaction.