Night Guest Services Concierge

Hilton; Town of Florida (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

110 travel nights

Employee stock purchase program

Paid parental leave

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton invites you to join as an Overnight Guest Services Agent in New York. You will support guest services operations, coordinate with lobby and bell teams, greet guests warmly, and provide local recommendations to enhance each stay.

Responsibilities include organizing group paperwork, assisting with special projects, and handling clerical duties to ensure smooth hospitality operations.

Qualifications

• What It Takes to Make the Stay: A passion for spreading the light and warmth of Hospitality; Acting with Integrity and always doing the right thing; Inspiring others through Leadership; A belief that Teamwork drives the best outcomes; Ownership and accountability; Focus on the Now with urgency and discipline.

Responsibilities

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
• Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
• Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Job description

Hilton invites you to join as an Overnight Guest Services Agent in New York. You will support guest services operations, coordinate with lobby and bell teams, greet guests warmly, and provide local recommendations to enhance each stay.

Responsibilities include organizing group paperwork, assisting with special projects, and handling clerical duties to ensure smooth hospitality operations.