Guest Services Agent

Hyatt Caption Nashville; Nashville (TN); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

Caption by Hyatt Nashville is seeking a friendly Guest Services Agent to welcome guests, check them in and out, handle inquiries, and ensure a smooth front desk experience. You will coordinate with housekeeping and maintenance to meet guest needs and maintain a clean lobby environment.

The ideal candidate has strong customer service and communication skills, is able to multitask in a fast-paced setting, and can work varied shifts including weekends and holidays.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Professional demeanor

Education

High school diploma

Tools

PMS (Property Management Systems)

Job description

Bring your passion for hospitality to Caption by Hyatt, Nashville, proudly managed by HRI Hospitality. The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

JOB DESCRIPTION

Job Title: Guest Services Agent Department: Front Office Supervision Exercised: NONE Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

• Education: High school diploma preferred.
• Experience: Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.
• Skills and Knowledge: Strong customer service and communication skills.
• Skills and Knowledge: Ability to multitask in a fast-paced environment.
• Skills and Knowledge: Basic computer and data-entry proficiency.
• Skills and Knowledge: Problem-solving and conflict-resolution ability.
• Skills and Knowledge: Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.