Guest Experience Specialist

HRI Hospitality; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tempo by Hilton Nashville Downtown is seeking a friendly Guest Services Agent to warmly welcome guests, check them in and out, and respond to requests. This role requires strong customer service, clear communication, and the ability to multitask in a fast-paced hotel environment.

Ideal candidates have hospitality or customer service experience; basic computer skills and a willingness to work varied shifts including weekends/holidays are needed. PMS experience is a plus.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.
• Strong customer service and communication skills required.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Friendly demeanor

Education

High school diploma

Tools

Property Management System (PMS)

Job description

Tempo by Hilton Nashville Downtown is seeking a friendly Guest Services Agent to warmly welcome guests, check them in and out, and respond to requests. This role requires strong customer service, clear communication, and the ability to multitask in a fast-paced hotel environment.

Ideal candidates have hospitality or customer service experience; basic computer skills and a willingness to work varied shifts including weekends/holidays are needed. PMS experience is a plus.