Guest Experience Specialist

esacareers; Montgomery (AL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Job summary

ESA Management, LLC is seeking a Guest Services Representative to greet guests, handle check-in/check-out, answer phones, and process payments following company guidelines.

You will maintain front desk operations, assist with breakfast setup, and ensure a clean lobby while delivering friendly service and upholding safety standards.

Strong English communication, basic math, and cash handling are required; weekly pay and competitive wages are offered in a hotel environment.

Qualifications

• High School Diploma or GED or equivalent combination of education and experience.

Responsibilities

• Greet guests and assist with check-in/check-out, answer phones, and collect payments.
• Resolve guest issues using the Make it Right process while upholding ESA's service culture.
• Maintain cleanliness of front desk, lobby and guest areas and assist with breakfast setup.
• Promote ESA offerings, capture guest information, and identify sales opportunities.
• Follow safety and security policies and report concerns to management.

Skills

English proficiency

PMS operation

Safety compliance

Problem solving

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to greet guests, handle check-in/check-out, answer phones, and process payments following company guidelines.

You will maintain front desk operations, assist with breakfast setup, and ensure a clean lobby while delivering friendly service and upholding safety standards.

Strong English communication, basic math, and cash handling are required; weekly pay and competitive wages are offered in a hotel environment.