Guest Experience Specialist

esacareers; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-discm

Job summary

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, assist with inquiries, check guests in and out, and collect payments according to property standards.

You will operate the front desk and phone line, maintain safety procedures, and keep the lobby and common areas organized and welcoming.

Strong English communication and basic math are required; experience with a property management system is a plus, and weekly pay is provided.

Qualifications

• High School Diploma or GED required, or equivalent experience.
• Proficient English communication and guest service skills required.
• Ability to operate the property management system and manage front desk duties.

Responsibilities

• Provide best possible guest experience and respond to requests with follow-through.
• Process reservations, check-ins/outs, and payments per company guidelines.
• Handle cash, credit card, and city ledger accounts with accuracy.
• Maintain front desk cleanliness and organize lobby and common areas.
• Sell ESA value and convert inquiries into reservations and occupied rooms.
• Collect guest information and identify potential sales opportunities.
• Conduct property tours to ensure brand standards are met.
• Assist with housekeeping and laundry tasks as needed.

Skills

Customer service

Cash handling

PMS operation

English communication

Problem solving

Education

High School Diploma or GED

Tools

PMS Software

Job description

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, assist with inquiries, check guests in and out, and collect payments according to property standards.

You will operate the front desk and phone line, maintain safety procedures, and keep the lobby and common areas organized and welcoming.

Strong English communication and basic math are required; experience with a property management system is a plus, and weekly pay is provided.