Guest Experience Specialist

Hospitality America; Miami (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Fun work environment

Training and growth opportunities

Hotel employee rates nationwide

Medical benefits

Paid vacation time

401k retirement plan

Job summary

Hampton Inn and Suites Miami Coconut Grove Hotel is looking for a Guest Services Representative who can deliver exceptional guest experiences with accuracy and warmth. The role involves checking guests in/out, handling requests with empathy, and maintaining organized front desk operations in a fast-paced environment.

You will process payments, update reservations, and collaborate with other departments to ensure smooth communication about room status.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Skills

Customer service

Verbal communication

Written communication

Job description

Hampton Inn and Suites Miami Coconut Grove Hotel is looking for a Guest Services Representative who can deliver exceptional guest experiences with accuracy and warmth. The role involves checking guests in/out, handling requests with empathy, and maintaining organized front desk operations in a fast-paced environment.

You will process payments, update reservations, and collaborate with other departments to ensure smooth communication about room status.