Front Desk Guest Experience Specialist

HOSPITALITY AMERICA, INC.; Miami (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation time

401k Retirement Plan

Hotel employee rate access

Job summary

Hampton Inn and Suites Miami Brickell Hotel in Miami, FL is seeking a detail-oriented, outgoing Guest Services Representative to deliver exceptional guest experiences. You will check guests in/out, process payments, and update reservations while collaborating with other departments in a fast-paced environment.

The role emphasizes guest advocacy, empathy, and maintaining a clean, welcoming front desk. Competitive salary and benefits are offered, with opportunities for growth and nationwide hotel

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

PEACH values

Adaptability

Job description

Hampton Inn and Suites Miami Brickell Hotel in Miami, FL is seeking a detail-oriented, outgoing Guest Services Representative to deliver exceptional guest experiences. You will check guests in/out, process payments, and update reservations while collaborating with other departments in a fast-paced environment.

The role emphasizes guest advocacy, empathy, and maintaining a clean, welcoming front desk. Competitive salary and benefits are offered, with opportunities for growth and nationwide hotel