Guest Experience Specialist - Front Desk & Reservations

Grove Hotel Group LTD (Hampton Inn); United States; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Top-notch training & growth

Nationwide hotel employee rates

Medical benefits

Paid vacation time

401k retirement plan

Job summary

Hampton Inn and Suites Miami Coconut Grove Hotel is seeking a detailed, outgoing guest services professional to join our team. You’ll showcase organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.

As a Guest Services Representative, you will check guests in and out, respond to requests with urgency and empathy, process payments, update reservations, and coordinate with other departments to ensure a

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with urgency and empathy.
• Process payments for guests and update their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate room availability and status.
• Maintain the front desk, ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Skills

Customer service

Job description

Hampton Inn and Suites Miami Coconut Grove Hotel is seeking a detailed, outgoing guest services professional to join our team. You’ll showcase organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.

As a Guest Services Representative, you will check guests in and out, respond to requests with urgency and empathy, process payments, update reservations, and coordinate with other departments to ensure a