Guest Services Representative

Grove Hotel Group LTD (Hampton Inn); Miami (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Exciting Work Environment

Top Notch Training

Nationwide hotel employee rates

Medical benefits

Paid vacation time

401k Retirement Plan

Job summary

Grove Hotel Group LTD (Hampton Inn) in Miami is seeking a Guest Services Representative. In this role, you will provide exceptional service to guests, respond to their needs, and maintain a welcoming front desk environment. Candidates should have at least one year of customer service experience and strong communication skills. You'll enjoy a fun work atmosphere, competitive salary, medical benefits, paid vacation, and growth opportunities. It's a perfect role for organized individuals who can thrive in a fast-paced setting.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Respond to requests and concerns with urgency and empathy.
• Process payments for guests and adjust accounts as needed.
• Maintain the front desk area ensuring cleanliness and organization.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Job description

Hampton Inn and Suites Miami Coconut Grove Hotel is seeking a detailed, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Service Representative, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.

Why Hampton Inn and Suites Miami Coconut Grove Hotel

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Nationwide hotel employee rates at select properties.
• Medical benefits.
• Paid vacation time.
• 401k Retirement Plan.

What you’ll do:

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

EDUCATION AND EXPERIENCE

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

PHYSICAL DEMANDS

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

AFFIRMATIVE ACTION/EEO STATEMENT

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.