Guest Services Specialist – Front Desk & Reservations

Grove Hotel Group LTD (Hampton Inn); Miami (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Exciting Work Environment

Top Notch Training

Nationwide hotel employee rates

Medical benefits

Paid vacation time

401k Retirement Plan

Job summary

Grove Hotel Group LTD (Hampton Inn) in Miami is seeking a Guest Services Representative. In this role, you will provide exceptional service to guests, respond to their needs, and maintain a welcoming front desk environment. Candidates should have at least one year of customer service experience and strong communication skills. You'll enjoy a fun work atmosphere, competitive salary, medical benefits, paid vacation, and growth opportunities. It's a perfect role for organized individuals who can thrive in a fast-paced setting.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Respond to requests and concerns with urgency and empathy.
• Process payments for guests and adjust accounts as needed.
• Maintain the front desk area ensuring cleanliness and organization.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Job description

Grove Hotel Group LTD (Hampton Inn) in Miami is seeking a Guest Services Representative. In this role, you will provide exceptional service to guests, respond to their needs, and maintain a welcoming front desk environment. Candidates should have at least one year of customer service experience and strong communication skills. You'll enjoy a fun work atmosphere, competitive salary, medical benefits, paid vacation, and growth opportunities. It's a perfect role for organized individuals who can thrive in a fast-paced setting.