Guest Experience Specialist

Extended Stay America; Madison (WI); On-site; USD 31,000 - 41,000; Full time

Job summary

Extended Stay America is seeking a Guest Services Representative in Madison, WI. The role involves assisting guests at the front desk, handling check-ins/check-outs, answering phones, and processing payments according to company guidelines.

The GSR will also complete daily front office paperwork and uphold safety and security standards for guests and associates. Qualifications include a high school diploma or GED (or related experience) and proficiency in English.

Qualifications

• High school diploma or GED required or 1–3 months related experience.
• Experience with front desk operations and guest service is a plus.
• ESA Management, LLC is an Equal Opportunity Employer and respects diversity.

Responsibilities

• Assist guests with check-in/check-out and reservation processing.
• Answer phones and respond to guest requests with follow-through.
• Handle payments and maintain cash, credit card and city ledger accounts.
• Ensure front desk area is clean and organized and adhere to safety procedures.

Skills

Customer service

English proficiency

Problem solving

Communication

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative in Madison, WI. The role involves assisting guests at the front desk, handling check-ins/check-outs, answering phones, and processing payments according to company guidelines.

The GSR will also complete daily front office paperwork and uphold safety and security standards for guests and associates. Qualifications include a high school diploma or GED (or related experience) and proficiency in English.