Guest Experience & Reservations Agent

Hilton; Los Angeles (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

Mental Health Resources

Go Hilton travel discount

Parental leave

401(k) matching

ESPP

Debt-free education

Career growth

Team Member Resource Groups

Recognition programs

Job summary

Hilton Conrad Service Agent role in Los Angeles seeks a customer‑focused professional to handle reservations calls and emails, coordinate group blocks, and support hotel services. You will assist multiple departments, maintain inventory, and ensure accurate information is provided to guests and colleagues.

The position emphasizes clear English communication, teamwork, and hospitality excellence within Hilton's global standards.

Qualifications

• Ability to read, listen and communicate effectively in English.

Responsibilities

• Answers reservations calls and emails in a friendly manner with clear English; provides accurate information about availability and other requested details.
• Processes group contracts from Sales; enters blocks into reservations system and verifies data.
• Assists HRW Reservations Desk with questions or concerns about hotel reservations.
• Maintains suite reservation request process and inventory controls to maximize revenue and meet guest needs.
• Handles internal and external guest service calls and directs to appropriate extension or department.

Skills

English communication

Job description

Hilton Conrad Service Agent role in Los Angeles seeks a customer‑focused professional to handle reservations calls and emails, coordinate group blocks, and support hotel services. You will assist multiple departments, maintain inventory, and ensure accurate information is provided to guests and colleagues.

The position emphasizes clear English communication, teamwork, and hospitality excellence within Hilton's global standards.