Guest Experience Lead - Front Desk & Reservations

Hyatt Place Florence/ Downtown; Florence (SC); On-site; USD 34,385,000 - 51,577,000; Full time

Job summary

Raines Co. in Florence, SC seeks a Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle reservations with accuracy and courtesy. You will respond to inquiries, resolve issues, and promote hotel services while maintaining a professional, friendly demeanor.

The role emphasizes exceptional guest service, effective communication, and collaboration with other departments to ensure a smooth guest experience. A high school diploma or GED is required.

Qualifications

• Experience in customer service, front-facing, or other guest-related positions.
• Experience in the hospitality industry or hotels is preferred.
• Proficient with Microsoft 365 or similar computer applications.

Responsibilities

• Greet guests and provide courteous, efficient service.
• Handle check-ins and check-outs, reservations, and guest inquiries.
• Maintain a friendly, professional demeanor at all times.

Skills

Customer service

Guest relations

Communication skills

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. in Florence, SC seeks a Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle reservations with accuracy and courtesy. You will respond to inquiries, resolve issues, and promote hotel services while maintaining a professional, friendly demeanor.

The role emphasizes exceptional guest service, effective communication, and collaboration with other departments to ensure a smooth guest experience. A high school diploma or GED is required.