Guest Experience Specialist

Extended Stay America; Lakeland (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Discounts

Job summary

Extended Stay America is seeking a Guest Services Representative to deliver outstanding guest experiences at the Lakeland property. You will check guests in and out, answer phones, and handle payments while following ESA procedures.

Daily duties include maintaining front desk areas, promoting ESA services, and ensuring brand standards. Strong English communication and cash handling skills are essential for success in this role.

Qualifications

• Requires clean and professional communication in English.
• Experience handling guest requests with follow-through.
• Able to operate front desk systems and process registrations and checkouts.
• Must manage cash, credit card, and city ledger accounts with accuracy.

Responsibilities

• Assist guests at the front desk and answer phones.
• Process reservations, check-ins and check-outs per company guidelines.
• Collect payments and balance daily cash and accounts.
• Maintain breakfast display and front desk area tidy and compliant with standards.

Skills

English proficiency

Front desk operations

Customer service

Cash handling

Communication

Education

High School Diploma

Tools

PMS software

Phone system

Job description

Extended Stay America is seeking a Guest Services Representative to deliver outstanding guest experiences at the Lakeland property. You will check guests in and out, answer phones, and handle payments while following ESA procedures.

Daily duties include maintaining front desk areas, promoting ESA services, and ensuring brand standards. Strong English communication and cash handling skills are essential for success in this role.