Front Desk Supervisor – DoubleTree by Hilton New Orleans Airport

A&R Hospitality LLC; Kenner (LA); Vor Ort; USD 22.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical, dental, and vision insurance

Paid time off

401(k)

Hilton Team Member travel discounts

Hands-on leadership experience

Career growth and promotion potential

Supportive team culture

Zusammenfassung

DoubleTree by Hilton New Orleans Airport in Kenner, LA is seeking a Front Desk Supervisor to lead the Front Office and Guest Services team, providing energy, heart, and hospitality-driven leadership on a busy airport property.

As MOD on shift, you will manage guest service, safety, and daily operations while coaching Front Desk staff to deliver 5-star service and guest satisfaction. This role centers on teamwork and Hilton brand representation.

Qualifikationen

• Open availability to work any shift, 24/7 hotel environment.
• Valid driver’s license with clean driving record.
• Strong leadership, communication, and customer service skills.
• Ability to stay calm, positive, and organized in a fast-paced environment.
• Cash handling and basic math skills.
• Ability to stand for long periods and lift up to 25 lbs.

Aufgaben

• Lead the Front Desk Agents and Breakfast team; conduct shift briefings and set service standards.
• Run the shift as Manager on Duty (MOD) and handle guest service, safety, and security issues.
• Handle check-ins, check-outs, and guest requests; turn complaints into positive experiences.
• Grow Hilton Honors enrollments and provide VIP guest support.
• Manage reservations, guest billing, folios, cash handling, and deposits.
• Build and coach a capable team; manage scheduling and training.
• Maintain a guest-ready lobby, front desk, and sundry shop.
• Collaborate with Housekeeping, Maintenance, and F&B to ensure smooth operations.
• Support shuttle operations when needed.

Kenntnisse

Leadership

Communication

Customer Service

Cash Handling

Math

Availability

Tools

Quore

Kipsu

Merlin

Jobbeschreibung

Front Desk Supervisor – DoubleTree by Hilton New Orleans Airport
Full-Time | Hourly | Kenner, LA (New Orleans Airport / MSY)

Lead the Front Desk at One of New Orleans' Busiest Airport Hotels!

Are you a customer service superstar who's ready to step into a leadership role? The DoubleTree by Hilton New Orleans Airport is hiring a Front Desk Supervisor to lead our Front Office and Guest Services team, and we want someone with energy, heart, and a passion for hospitality.

Here, no two shifts are the same. One minute you're welcoming a flight crew after a late landing, the next you're helping a family kick off their Jazz Fest weekend, and then you're coaching a new Front Desk Agent through their first busy check-in rush. You'll be the go-to leader on shift, the problem solver guests remember, and the supervisor your team wants to work for.

If you're looking for a hotel job where you can grow your career, build your leadership skills, and represent the Hilton brand, this is your moment.

What You'll Do as Front Desk Supervisor

• Lead the team: Supervise Front Desk Agents and Breakfast team members, run shift briefings, and set the standard for 5-star guest service

• Run the shift: Serve as Manager on Duty (MOD) when the GM, AGM, or Front Desk Manager is off property, handling guest service, safety, and security issues with confidence

• Wow our guests: Handle check-ins, check-outs, and guest requests, and turn guest complaints into great experiences using service recovery

• Grow Hilton Honors: Enroll new Hilton Honors loyalty members and roll out the red carpet for Elite guests

• Own the details: Manage reservations (including Expedia, Booking.com, and other OTA bookings), guest billing, folios, cash handling, and bank deposits

• Build a great team: Help with hiring, training, coaching, and scheduling Front Desk staff

• Keep it sharp: Make sure the lobby, front desk, and sundry shop always look guest-ready

• Work together: Partner with Housekeeping, Maintenance, and Food & Beverage to keep the hotel running smoothly

• Jump in where needed: Drive the hotel airport shuttle when the team needs backup

What You Need

• Open availability (required): We’re a 24/7 hotel, so you must be available to work any shift, including mornings, evenings, overnights, weekends, and holidays

• Valid driver's license with a clean driving record (required): You may be asked to fill in as an airport shuttle driver

• Strong leadership, communication, and customer service skills

• The ability to stay calm, positive, and organized in a fast-paced environment

• Cash handling and basic math skills

• Ability to stand for long periods and lift up to 25 lbs

What Makes You Stand Out

• Hilton PEP experience (strongly preferred)

• Hotel front desk, guest services, or front office supervisor experience

• Experience with Quore, Kipsu, or Merlin

• Previous lead, supervisor, or Manager on Duty experience

No hotel experience? No problem. We’re happy to train the right person. If you’ve led a team in retail, restaurants, or customer service and you love taking care of people, we want to hear from you!

Why You’ll Love Working Here

• Competitive pay

• Medical, dental, and vision insurance

• Paid time off

• 401(k)

• Hilton Team Member travel discounts

• Hands-on leadership experience with a globally recognized hotel brand

• Real opportunities for career growth and promotion with A&R Group

• A fun, supportive team that has each other’s backs

A&R Group is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or military service. Reasonable accommodations are available for qualified individuals with disabilities.