Front Desk Agent

A&R Group; Kenner (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Travel discounts

Comprehensive benefits for full-time

Career growth opportunities

Job summary

A&R Group is hiring a Front Desk Agent for DoubleTree by Hilton New Orleans Airport in Kenner, LA. This position involves checking guests in and out, managing accounts, and providing excellent customer service.

Ideal candidates should be tech-savvy, have a great attitude, and be familiar with the Kenner/New Orleans area. We offer flexible schedules for part-time roles and comprehensive benefits for full-time employees.

Qualifications

• Must be available for various shifts including weekends and holidays.
• Previous customer service experience is a plus.
• Comfortable using computers and learning new software.

Responsibilities

• Check guests in and out with a smile.
• Handle guest requests and provide local recommendations.
• Manage guest accounts and process payments.

Skills

Customer service

Tech-savviness

Local area knowledge

Job description

Front Desk Agent (Full‑Time & Part‑Time)

DoubleTree by Hilton New Orleans Airport
Kenner, LA 70062

Do you have a passion for people and a knack for making a great first impression? At the DoubleTree by Hilton New Orleans Airport, we know that a warm welcome can change a traveler's entire day. We are looking for friendly, professional, and reliable Front Desk Agents to join our team. Whether you are looking for a stable career path (Full‑Time) or a flexible schedule that fits your life (Part‑Time), we have a place for you!

Why Join Our Team

• Travel for Less: Huge discounts at Hilton hotels worldwide.
• The "Cookie" Culture: Be part of a brand that values warmth and hospitality.
• Career Growth: Many of our managers started at the front desk. We provide the training to help you grow.
• Comprehensive Benefits: (For Full‑Time) Health, dental, vision, and 401(k) options.

What You’ll Be Doing

• Checking guests in and out with a smile.
• Handling guest requests, answering phone calls, and providing local recommendations for dining and transport in the New Orleans area.
• Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system.
• Solving guest issues on the fly with a "make it right" attitude.

Working Conditions & Physical Demands

• On Your Feet: Ability to stand for the duration of an 8‑hour shift.
• Communication: Constantly interacting with guests in person and over the phone.
• Physical Effort: Occasional lifting or moving of guest luggage or packages (up to 30 lbs).
• Environment: Working in a professional, climate‑controlled lobby environment.

What We’re Looking For

• Availability: Full‑Time – Must be available for a mix of shifts (7 am–3 pm, 3 pm–11 pm), including weekends and holidays; Part‑Time – Flexible shifts available; please specify your availability in your application.
• Experience: Previous customer service experience is a plus, but we are happy to train anyone with a great attitude.
• Tech‑Savvy: Comfortable using computers and learning new software (Hilton OnQ experience is a major bonus).
• Local Knowledge: Familiarity with the Kenner/New Orleans area to help our guests navigate the city.