Guest Experience Specialist

Valencia Group; Irving (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Texican Court in Irving, TX is seeking a Front Desk Agent to manage check-ins and check-outs, greet guests, and deliver friendly, service-oriented assistance. You will handle payment methods, log requests, and coordinate with hotel departments to ensure smooth operations.

The role requires strong communication, multitasking, and composure under pressure, with familiarity in hotel computer systems and daily reporting tasks.

Qualifications

• Hotel Operations or Customer Service experience preferred.
• Communicates effectively with others.
• Works productively with a team.
• Effective multitasking skills.
• Composure and patience under pressure.
• Skilled in working with multiple computer programs.

Responsibilities

• Check guests into or out of hotel.
• Confirm credit and payment method at check in.
• Confirm full payment at check out.
• Log all requests, confirm completion and follow up.
• Direct guests to daily functions within hotel.
• Complete bucket check.
• Review PMS inventory and House Count for availability and rates.
• Book reservations for day of arrival or future stays.
• Balance and prepare paperwork for closing of shift.
• Balance bank daily.

Skills

Customer service

Multitasking

Communication

Teamwork

Problem solving

Tools

PMS system

PBX

Job description

Texican Court in Irving, TX is seeking a Front Desk Agent to manage check-ins and check-outs, greet guests, and deliver friendly, service-oriented assistance. You will handle payment methods, log requests, and coordinate with hotel departments to ensure smooth operations.

The role requires strong communication, multitasking, and composure under pressure, with familiarity in hotel computer systems and daily reporting tasks.