Guest Experience Specialist

Extended Stay America; Horsham (PA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering discounts

Job summary

A leading hospitality company in Horsham, PA is seeking a Guest Services Representative to enhance guest experiences by providing exceptional service. Responsibilities include assisting guests with check-ins and check-outs, handling reservations and payments, and ensuring cleanliness in public areas. The ideal candidate will possess strong communication skills and a high school diploma or GED. This role offers competitive pay and benefits, including weekly pay and vision insurance.

Qualifications

• Must be able to handle guest requests and issues with empathy.
• Proficient in operating property management system technology.
• Ability to manage and solve guest-related issues effectively.

Responsibilities

• Assist guests in a friendly and efficient manner.
• Handle check-ins and check-outs in compliance with company guidelines.
• Maintain cleanliness of public areas and front desk.

Skills

English proficiency

Customer service

Problem solving

Cash handling

Education

High School Diploma or GED

Job description

A leading hospitality company in Horsham, PA is seeking a Guest Services Representative to enhance guest experiences by providing exceptional service. Responsibilities include assisting guests with check-ins and check-outs, handling reservations and payments, and ensuring cleanliness in public areas. The ideal candidate will possess strong communication skills and a high school diploma or GED. This role offers competitive pay and benefits, including weekly pay and vision insurance.