Guest Experience Specialist – Front Desk

Equity LifeStyle Properties, Inc.; Lenhartsville (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading property management company in Pennsylvania is seeking a Front Desk Clerk to provide exceptional customer service, facilitate guest experiences, and ensure office efficiency. Ideal candidates should have a high school diploma and 1+ years of experience in customer service. Responsibilities include processing payments, acting as a liaison for guests and residents, and problem-solving to maintain satisfaction. The position offers a fulfilling experience in a welcoming environment.

Qualifications

• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide information to guests and residents.
• Process payments and deposits.
• Run reports and submit maintenance request forms.
• Partner with Property Manager and communicate to address inquiries.
• Prioritize customer satisfaction and solve problems promptly.

Skills

Customer service

Organizational skills

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Job description

A leading property management company in Pennsylvania is seeking a Front Desk Clerk to provide exceptional customer service, facilitate guest experiences, and ensure office efficiency. Ideal candidates should have a high school diploma and 1+ years of experience in customer service. Responsibilities include processing payments, acting as a liaison for guests and residents, and problem-solving to maintain satisfaction. The position offers a fulfilling experience in a welcoming environment.